TERMS & CONDITIONS
WARRANTY: TIMBER PRODUCTS
Timber products are warranted for 1 year from date of purchase in respect of frame and craftsmanship. Timber products may have natural markings and colour variations due to the nature of the product. These are the characteristics of a natural product and not defects or signs of damage. The INHABIT warranty does not extend to the normal wear and tear associated with products. All valid claims are subject to assessment by INHABIT and decisions are made at the discretion of the INHABIT management.
In the unlikely event that a product does not comply with the purpose it was intended to be used for and is therefore fundamentally flawed and in addition an exchange is not possible. The product must be returned within 5 business days after delivery. An original proof of purchase will be required to process the refund. Items can be taken on appro for 24 hours only and only when fully paid in cash. Once the items have been returned in pristine condition within the 24 hours, your refund will be processed. A handling fee of 10% of the total amount paid will be deducted.
Refunds will not be processed on your purchase in the following instances:
Where characteristic imperfections were pointed out prior to purchase and/or where items were sold ‘as is’ with your knowledge. If the stock was not used for the purpose it was intended and/or if natural wear and tear has occurred and/or if the item was abused whilst in your care and/or if the item was permanently affixed, installed or altered.
If a stock item has been customised, altered or sourced specifically for you it does not constitute a regular stock item. Additional charges are always applicable. It is the responsibility of the customers to approve all specifications beforehand.
Your order becomes binding as soon as you have accepted it and special orders cannot be cancelled once manufactured and deposit was paid (i.e. any item custom made to customer requirements).
Our Exchange Policy will be applicable to any flawed or damaged homeware products returned to us in an unused condition within 2 days of purchase/delivery, together with proof of purchase. We are unable to exchange goods or items where characteristic imperfections were pointed out prior to purchase. Should you change your mind about a purchase but the product is unflawed or undamaged we are not obliged to accept the return.
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All prices are subject to change and store confirmation is highly recommended.
Prices displayed on this site are quoted in South African Rands and are valid and effective only in South Africa.